Privacy Policy

Introduction

fullsignalhubum B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our construction workflow automation services.

This policy applies to all personal data processed by fullsignalhubum in connection with our services, website, and business operations. We act as the data controller for the personal information described in this policy.

Data Collection

We collect various types of information to provide and improve our services. The data we collect includes:

Information You Provide Directly

• Contact information (name, email address, phone number, company name)
• Communication preferences and marketing consent
• Information submitted through contact forms, enquiries, or support requests
• Account information for our automation platform users
• Project data and construction workflow information when using our services

Information Collected Automatically

• Website usage data, including pages visited, time spent, and navigation patterns
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies (see our Cookie Policy)
• Analytics data to improve our website and services

How We Use Your Information

We use the collected information for various purposes to provide and improve our construction automation services. How we use your data includes:

• Providing and maintaining our construction workflow automation services
• Processing and responding to enquiries and support requests
• Sending service-related communications and updates
• Improving our website, services, and user experience
• Conducting analytics to understand user behaviour and preferences
• Marketing our services (with your consent where required)
• Complying with legal obligations and protecting our business interests
• Detecting and preventing fraud, security breaches, and other harmful activities

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, their purposes, and how to control them, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: For marketing communications and non-essential cookies
• Contract: To provide our construction automation services
• Legitimate Interests: For analytics, security, and business improvement
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business (under strict confidentiality agreements)
• When required by law, court order, or government regulation
• To protect our rights, property, or safety, or that of our users or the public
• In connection with a business transfer, merger, or acquisition (with appropriate safeguards)
• With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• The nature of the data and the purposes for which it is processed
• Legal and regulatory requirements
• The need to protect our legal interests
• Your consent (where applicable)

Generally, we retain contact information for active business relationships and marketing purposes for up to 7 years after last contact, unless you request deletion. Service data is retained for the duration of our service agreement plus 3 years for legal and warranty purposes.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection and security
• Incident response procedures

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your data protection rights have been violated.